Shipping policy

Effective Date: October 19, 2026

Thank you for shopping at EVIMOTAL. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order.

This Shipping Policy applies to purchases made through our official website, https://evimotal.shop.

1. Shipping Coverage

EVIMOTAL currently offers shipping exclusively within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

All orders are fulfilled and shipped through our U.S.-based fulfillment partners.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Order processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping and Delivery Time

Once an order has been processed and dispatched, the estimated shipping transit time is 3–6 business days.

Estimated delivery timeframe:

  • Order processing: 1–2 business days

  • Shipping transit: 3–6 business days

  • Total estimated delivery: 4–8 business days

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery times may vary due to weather conditions, carrier delays, public holidays, or other circumstances affecting transportation.

4. Shipping Rates

We offer the following standard shipping rates for eligible U.S. orders:

Order Subtotal Shipping Cost
Below $90.00 USD $10.00 USD
$90.00 USD or more FREE Shipping

The free shipping threshold is calculated using the order subtotal after discounts and before applicable taxes.

Shipping charges are displayed at checkout before the order is completed.

There are no additional shipping charges beyond the shipping amount displayed at checkout.

5. Shipping and Fulfillment Partners

EVIMOTAL works with fulfillment partners located in the United States to process and ship customer orders.

Available shipping carriers and services may vary depending on the fulfillment location, package characteristics, and delivery destination.

We use available shipping services to deliver orders within our stated delivery estimates.

6. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to check your shipment's progress through the applicable carrier.

Please allow time for tracking updates to appear after the carrier receives your package.

If you need assistance locating your shipment, please contact our customer support team.

7. Shipping Delays

While we aim to meet our estimated delivery timeframes, unexpected delays may occasionally occur.

Potential causes include severe weather, transportation disruptions, carrier service interruptions, or high shipping volumes during holidays.

If your order is significantly delayed, please contact us at service@evimotal.shop so we can help investigate the shipment.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at service@evimotal.shop.

We will make reasonable efforts to assist with address corrections before shipment. However, changes may not be possible once an order has been dispatched.

9. Lost or Damaged Shipments

If your package is missing, appears lost in transit, or arrives damaged, please contact our customer support team.

Include your order number and a description of the issue. For damaged items, photographs of the product and packaging may help us investigate.

We will review the situation and assist with an appropriate resolution in accordance with our applicable policies and consumer protection obligations.

10. Returns and Refunds

For information about product returns, refund eligibility, and refund processing, please refer to our Returns & Refunds Policy available on our website.

11. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us.

Store Name: EVIMOTAL

Operating Company: Dabu Xiancha Yangzhen Jinyuan Farm

Business Address: Gaoshe Baigongbei, Xihu Village, Chayang Town, Dabu County, Meizhou City, Guangdong Province 514223, China

Customer Support Email: service@evimotal.shop

Official Website: https://evimotal.shop

We appreciate your business and thank you for choosing EVIMOTAL.