Refund policy
Effective Date: October 19, 2026
Thank you for shopping at EVIMOTAL.
We are committed to providing clear and transparent return and refund procedures. If you are not satisfied with your purchase or experience an issue with your order, please review the following policy.
This policy applies to eligible purchases made through our official website, https://evimotal.shop.
1. 30-Day Return Policy
We accept eligible return requests within 30 calendar days of the delivery date.
To qualify for a return due to a change of mind, incorrect selection, or other non-defective reasons, the item must meet the following conditions:
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The item is unused, uninstalled, and in its original condition.
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The item is returned with its original packaging and any included parts or accessories.
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Proof of purchase or an order number is provided.
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The return request is submitted within 30 calendar days of delivery.
For replacement parts and equipment accessories, please verify model compatibility and specifications before installation.
Products that have been installed, used, modified, or damaged by improper handling may not qualify for non-defective returns.
These conditions do not restrict remedies available for defective, damaged, or incorrectly supplied products under applicable law.
2. How to Request a Return
Important: Please contact us before sending any item back.
To initiate a return, email us at:
Please include your order number, the product you wish to return, and the reason for your return request.
If an item is defective, damaged, or incorrect, please include a description of the issue and photographs if available.
Our customer support team will review your request and provide the appropriate return instructions.
Once your return request has been accepted, we will provide the designated return address and any necessary shipping instructions for your order.
Do not send any products back without contacting us first and receiving the correct return address and instructions.
Our business registration address and the original package sender's address are not necessarily designated return locations.
Returns sent without prior instructions may be delayed or difficult to identify and process.
After receiving return authorization, please send the eligible item back within 14 calendar days, following the instructions provided by our support team.
3. Return Shipping Costs
Returns Due to Change of Mind or Incorrect Selection
If you wish to return an eligible product because you changed your mind, ordered the wrong item, or no longer need the product, you are responsible for the return shipping costs.
The return shipping cost depends on the carrier, package size, weight, and shipping destination. You will pay the applicable carrier rate when arranging the return shipment.
We recommend using a trackable shipping service.
Returns Due to Defective, Damaged, or Incorrect Items
If you receive a defective product, an item damaged during delivery, or an item different from what you ordered, please contact us.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or return at our expense.
When a return is required due to our error or a confirmed product defect, we will cover the applicable return shipping cost or arrange a no-cost return method.
Restocking Fees
EVIMOTAL does not charge restocking fees for eligible returns.
4. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact service@evimotal.shop as soon as possible.
Include your order number, a description of the issue, and photographs when available.
We will review your request and work with you toward an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, a return with a refund, or another remedy consistent with applicable consumer protection laws.
5. Refund Processing
Once your returned item arrives at the designated return location, we will inspect it and notify you of the refund decision.
For approved returns, we will initiate the refund to your original payment method within 5 business days after receiving and inspecting the returned item.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the refunded amount to appear in your account.
The total time for the refund to appear may therefore be longer than our internal processing time.
If your refund has not appeared after the expected timeframe, please contact your payment provider or email us for assistance.
6. Original Shipping Charges
For returns due to a change of mind, ordering the wrong item, or other non-defective reasons, any original shipping charges paid at checkout are non-refundable, except where required by applicable law.
If a return results from our error, an incorrect shipment, or a confirmed defective product, applicable original shipping charges will also be refunded when appropriate.
7. Exchanges and Replacements
If you ordered the wrong part or need a different model, please contact us to determine whether the original item is eligible for return.
You may place a new order for the correct item.
For defective or incorrectly supplied products, please contact our support team so we can review the situation and arrange an appropriate replacement or refund.
8. Order Cancellations
If you need to cancel an order, please contact us at service@evimotal.shop as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order is shipped.
If your order has already been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.
9. Return Address and Instructions
Please do not return products without contacting our customer support team first.
To request the correct return address and detailed instructions, email:
The designated return address may vary depending on the product and fulfillment arrangements.
We will provide the applicable return address and return instructions after reviewing your request.
Please do not send returns to our registered business address or to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.
10. Contact Information
If you have questions about returns, refunds, replacements, or order-related issues, please contact us.
Store Name: EVIMOTAL
Operating Company: Dabu Xiancha Yangzhen Jinyuan Farm
Business Address:
Gaoshe Baigongbei, Xihu Village
Chayang Town, Dabu County
Meizhou City, Guangdong Province 514223
China
Customer Service Email: service@evimotal.shop
Official Website: https://evimotal.shop
We appreciate your business and thank you for choosing EVIMOTAL.
This policy does not limit any consumer rights or remedies that cannot lawfully be excluded.